RETURN, REFUND, AND CANCELLATION POLICY
Last Updated: June 6, 2026
This Return, Refund, and Cancellation Policy is published in accordance with the applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
The website https://grovidex.com (“Website”) is owned, operated, and managed by GROVIDEX PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 bearing CIN: U26400BR2026PTC081334.
RETURN ELIGIBILITY
As Grovidex primarily sells books and educational materials, returns are accepted only under the circumstances specifically described in this Policy.
Customers may request a replacement, refund, or other appropriate resolution if:
• The product received is damaged during transit.
• The product received is materially defective.
• The product received contains major printing defects such as missing pages, blank pages, duplicated pages, or severe misprints.
• An incorrect product has been delivered.
• The delivered product is materially different from the product description displayed on the Website.
CHANGE-OF-MIND RETURNS
Returns, refunds, or exchanges based solely on personal preference, change of mind, incorrect selection by the customer, no longer needing the product, examination completion, or similar reasons are generally not accepted after successful delivery.
However, Grovidex may review exceptional cases at its sole discretion.
REPORTING WINDOW
Customers should report eligible issues within 3 calendar days from the date of delivery.
Requests submitted after the applicable reporting period may not be eligible for return, replacement, or refund.
VERIFICATION REQUIREMENTS
To assist with claim verification, customers may be required to provide:
• Order details
• Clear photographs of the product
• Photographs of the packaging and shipping label
• Description of the issue
• Unboxing video, where reasonably required
Customers are strongly encouraged to record a continuous package opening video immediately upon delivery for faster resolution of claims involving damage, tampering, missing items, or incorrect products.
Failure to provide reasonable supporting evidence may affect the ability to process claims where verification is otherwise not possible.
RESOLUTION OPTIONS
Following verification, Grovidex may provide one or more of the following remedies:
• Replacement of the product
• Refund to the original payment method
• Store credit, where mutually agreed
• Any other reasonable resolution deemed appropriate based on the circumstances
The selected remedy shall depend on product availability, claim verification results, and operational feasibility.
REVERSE PICKUP AND RETURN SHIPPING
For approved claims involving damaged, defective, misprinted, or incorrect products, Grovidex may arrange reverse pickup where available.
If reverse pickup is unavailable, customers may be requested to return the product using a reasonable shipping method. Approved return shipping expenses may be reimbursed upon submission of valid proof of shipment, subject to verification.
NON-RETURNABLE ITEMS
The following items are generally non-returnable and non-refundable unless received in defective condition:
• Digital products, downloadable content, or e-books
• Books containing activated, redeemed, scratched, or disclosed access codes
• Products damaged after delivery due to customer handling, misuse, negligence, or storage conditions
• Products returned without required components, inserts, or accessories originally supplied
REFUND PROCESS
Once an approved returned product is received, inspected, and verified, refund processing may begin.
Refunds shall generally be issued through the original payment method used during purchase.
REFUND TIMELINES
• Approved refunds are generally initiated within 5–7 business days after approval.
• Actual credit timelines may vary depending on banks, payment gateways, card issuers, UPI service providers, and financial institutions.
SHIPPING CHARGES
Shipping charges paid during checkout are generally non-refundable.
However, shipping charges may be refunded where the return is approved due to:
• Wrong product delivered
• Damaged product delivered
• Defective product delivered
• Significant discrepancy between the delivered product and product description
ORDER CANCELLATION
Customers may request cancellation before the order is dispatched or handed over to a logistics partner.
Once an order has been dispatched, cancellation requests may not be accepted.
If cancellation is approved after payment has been received, the applicable refund shall be processed through the original payment method.
INCORRECT ADDRESS INFORMATION
Customers are responsible for providing complete and accurate delivery information.
Grovidex shall not be responsible for delivery failures, delays, additional shipping charges, or unsuccessful deliveries resulting from inaccurate, incomplete, or incorrect address details provided by the customer.
REFUSAL OF DELIVERY
If a customer refuses delivery of a non-defective order without valid reason, any refund approved by Grovidex may be subject to deduction of applicable shipping, handling, return shipping, or other reasonable operational charges incurred.
FRAUD PREVENTION
Grovidex reserves the right to reject return, replacement, refund, or cancellation requests that appear fraudulent, abusive, repetitive, suspicious, or inconsistent with fair commercial usage following reasonable verification.
DELIVERY DELAYS
Grovidex shall not be liable for delivery delays arising from circumstances beyond reasonable operational control, including:
• Natural disasters
• Weather disruptions
• Government actions or restrictions
• Transportation disruptions
• Courier partner delays
• Public emergencies
• Force majeure events
APPROVED RETURN ADDRESS
GROVIDEX PRIVATE LIMITED
Harpur Parsa
Chapra, Saran – 841219
Bihar, India
STATUTORY GRIEVANCE REDRESSAL MECHANISM
Grovidex has designated a Grievance Officer for handling customer complaints and disputes.
Grievance Officer:
Compliance Officer
Grovidex Private Limited
Email:
contact@grovidex.com
Corporate Address:
GROVIDEX PRIVATE LIMITED
Harpur Parsa
Chapra, Saran – 841219
Bihar, India
GRIEVANCE RESOLUTION TIMELINES
• Complaints may generally be acknowledged within 48 hours.
• Reasonable efforts shall be made to resolve complaints within 30 days from receipt.
CONSUMER RIGHTS
Nothing contained in this Policy shall limit or restrict any statutory rights available to consumers under applicable laws, including the Consumer Protection Act, 2019 and other applicable consumer protection regulations in India.
GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of competent courts located in Saran, Bihar, India.