Welcome to Grovidex (https://grovidex.com). These Terms and Conditions (“Terms”) constitute a legally binding agreement between GROVIDEX PRIVATE LIMITED (“Company”, “Grovidex”, “We”, “Us”, or “Our”), a company incorporated under the Companies Act, 2013 bearing CIN: U26400BR2026PTC081334, and any person (“User”, “Customer”, or “You”) accessing or using the Website.
By accessing the Website, creating an account, placing an order, or using any services provided through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms together with our Privacy Policy, Return, Refund and Cancellation Policy, Shipping Policy, and other policies published on the Website.
- ELIGIBILITY AND ACCOUNT RESPONSIBILITY
• Users accessing the Website represent that they are legally competent to enter into binding contracts under applicable Indian laws or are accessing the Website under the supervision of a parent or legal guardian.
• Users are responsible for maintaining the confidentiality of their account credentials.
• Users shall be responsible for all activities conducted through their accounts unless unauthorized access is promptly reported.
• Grovidex reserves the right to suspend, restrict, or terminate accounts where fraudulent activity, misuse, abuse, suspicious transactions, or violations of applicable laws or these Terms are reasonably suspected.
- PRODUCTS AND SERVICES
Grovidex operates an online platform for the sale, distribution, and delivery of books, educational materials, reference materials, examination guides, academic resources, and related products.
Product availability, pricing, descriptions, specifications, and stock levels may change without prior notice.
- PRODUCT INFORMATION, PRICING, AND ORDERS
• Grovidex makes reasonable efforts to display accurate product descriptions, editions, cover images, pricing, stock availability, and related information.
• Actual book covers, packaging, print quality, publisher markings, and edition details may vary due to publisher updates and printing variations.
• Pricing displayed on the Website may occasionally contain errors caused by technical issues, system failures, or human error.
• Grovidex reserves the right to cancel, reject, or modify orders affected by pricing errors, inventory discrepancies, duplicate transactions, technical malfunctions, or operational constraints.
• Order confirmation emails or payment acknowledgements do not constitute final acceptance of an order.
• Certain products may become unavailable after order placement due to inventory synchronization delays, publisher stock shortages, distributor limitations, or operational issues. In such cases, Grovidex may cancel the affected order and issue an appropriate refund.
• Grovidex may reasonably limit, reject, or cancel orders involving suspected fraud, abuse, bulk reselling, payment irregularities, or operational unavailability.
- USER CONDUCT
Users agree not to:
• Use the Website for unlawful, fraudulent, abusive, or misleading purposes.
• Attempt unauthorized access to Website systems, servers, databases, or customer accounts.
• Interfere with Website operations or security measures.
• Upload viruses, malware, spam, or harmful software.
• Use automated tools, bots, scrapers, or unauthorized methods to extract Website data for commercial purposes.
Grovidex reserves the right to take legal, technical, or operational action against misuse of the Website.
- INTELLECTUAL PROPERTY RIGHTS
• All Website content including logos, branding, graphics, text, layouts, software elements, product descriptions, and designs are owned by or licensed to GROVIDEX PRIVATE LIMITED unless otherwise stated.
• Users shall not reproduce, distribute, modify, publish, transmit, display, commercially exploit, or create derivative works from Website content without prior written authorization.
• Publishers’ trademarks, book covers, copyrights, logos, and related intellectual property remain the property of their respective owners.
- PUBLISHER AND TRADEMARK DISCLAIMER
Grovidex acts as an independent reseller and distributor of books and educational materials sourced through publishers, distributors, wholesalers, and other lawful commercial supply channels.
Unless specifically stated otherwise, Grovidex is not officially affiliated with, endorsed by, sponsored by, or authorized by every publisher, author, examination body, institution, or trademark owner featured on the Website.
All publisher names, trademarks, logos, book covers, and related intellectual property belong to their respective owners and are used solely for identification, informational, and resale purposes.
- EDUCATIONAL CONTENT DISCLAIMER
Books, study materials, guides, question banks, reference materials, and educational resources sold through the Website are published, authored, or supplied by third parties unless expressly stated otherwise.
Grovidex does not guarantee examination results, academic performance, admissions, certifications, employment outcomes, or success in any competitive examination based on the purchase or use of any product available on the Website.
Users are advised to independently evaluate the suitability of educational materials for their specific requirements.
- THIRD-PARTY PAYMENT GATEWAYS
• Payments may be processed through authorized third-party payment gateways and financial institutions.
• Grovidex does not store debit card numbers, credit card numbers, CVV details, banking passwords, UPI PINs, or other payment authentication credentials.
• Grovidex shall not be responsible for failures, delays, unauthorized banking issues, or transaction interruptions directly attributable to third-party banking systems, telecom networks, payment processors, or payment gateway infrastructure beyond reasonable operational control.
- SHIPPING, DELIVERY, AND LOGISTICS
• Delivery timelines displayed on the Website are estimates only and may vary depending on location, courier availability, weather conditions, transport disruptions, government restrictions, operational requirements, or other factors beyond reasonable control.
• Grovidex shall make reasonable efforts to ensure timely dispatch and delivery but does not guarantee delivery within any specific timeframe unless expressly stated.
• Customers are responsible for providing complete, accurate, and deliverable shipping information.
• Grovidex shall not be responsible for delivery failures, delays, additional charges, or losses resulting from inaccurate, incomplete, or incorrect address information provided by customers.
• Risk of loss or damage may pass to the customer upon successful delivery confirmation by the logistics partner, subject to applicable consumer protection laws.
- ORDER CANCELLATION, RETURNS, AND REFUNDS
All returns, refunds, replacements, cancellations, and related disputes shall be governed by the Return, Refund and Cancellation Policy published separately on the Website.
By placing an order, customers agree to be bound by the applicable Return, Refund and Cancellation Policy in force at the time of purchase.
- FORCE MAJEURE
Grovidex shall not be liable for delays, interruptions, non-performance, or inability to fulfill obligations caused by events beyond reasonable operational control, including but not limited to:
• Natural disasters
• Floods, earthquakes, storms, or pandemics
• Government restrictions or regulatory actions
• Internet or telecommunications outages
• Transport disruptions or strikes
• Civil disturbances or public emergencies
• Power failures
• Courier or logistics partner failures
• Force majeure events recognized under applicable law
- WEBSITE AVAILABILITY
Grovidex does not guarantee uninterrupted, secure, error-free, or continuous operation of the Website.
The Website may be temporarily unavailable due to maintenance, upgrades, technical issues, security measures, system failures, or operational requirements.
Grovidex reserves the right to modify, suspend, restrict, or discontinue any part of the Website without prior notice where reasonably necessary.
- THIRD-PARTY LINKS
The Website may contain links to third-party websites, services, applications, or resources.
Grovidex does not control and is not responsible for the content, availability, privacy practices, security standards, products, services, or policies of third-party platforms.
Users access third-party websites at their own risk.
- LIMITATION OF LIABILITY
To the maximum extent permitted under applicable Indian laws:
• Grovidex shall not be liable for indirect, incidental, consequential, punitive, special, or exemplary damages arising from the use of the Website or products purchased through the Website.
• Grovidex’s aggregate liability relating to any product, order, dispute, claim, or transaction shall generally not exceed the amount actually paid by the customer for the specific product or transaction giving rise to the claim.
• Nothing in these Terms excludes or limits liabilities that cannot be lawfully excluded under applicable laws.
- INDEMNIFICATION
You agree to indemnify, defend, and hold harmless GROVIDEX PRIVATE LIMITED, its directors, officers, employees, affiliates, contractors, agents, service providers, and representatives from and against reasonable claims, liabilities, losses, damages, penalties, costs, and expenses arising from:
• Violation of these Terms
• Misuse of the Website
• Fraudulent activity
• Violation of applicable laws
• Infringement of third-party rights
- TERMINATION OR RESTRICTION OF ACCESS
Grovidex may suspend, restrict, terminate, or refuse access to the Website or customer accounts where reasonably necessary for:
• Security purposes
• Fraud prevention
• Investigation of suspicious activities
• Operational protection
• Legal compliance
• Enforcement of these Terms
Such action may be taken without prior notice where reasonably necessary.
- POLICY MODIFICATIONS
Grovidex reserves the right to update, amend, modify, replace, or revise these Terms at any time to reflect operational, legal, regulatory, technological, or business changes.
Updated Terms shall become effective upon publication on the Website.
Continued use of the Website following publication of revised Terms shall constitute acceptance of such changes.
- GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable laws and consumer protection rights, disputes arising from use of the Website or transactions with Grovidex shall be subject to the exclusive jurisdiction of competent courts located in Saran, Bihar, India.
- CONTACT INFORMATION
Company Name:
GROVIDEX PRIVATE LIMITED
CIN:
U26400BR2026PTC081334
Email Address:
contact@grovidex.com
Customer Support Number:
+91 8092597513
Corporate Office Address:
GROVIDEX PRIVATE LIMITED
Harpur Parsa
Chapra, Saran – 841219
Bihar, India
- SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, unenforceable, or contrary to applicable law, the remaining provisions shall continue in full force and effect.
- ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Return, Refund and Cancellation Policy, Shipping Policy, and other policies published on the Website, constitute the entire agreement between Grovidex and users concerning access to and use of the Website.