SHIPPING POLICY
Last Updated: June 6, 2026
This Shipping Policy applies to all orders placed through https://grovidex.com (“Website”), owned and operated by GROVIDEX PRIVATE LIMITED (“Grovidex”, “Company”, “We”, “Us”, or “Our”), bearing CIN: U26400BR2026PTC081334.
By placing an order on the Website, you agree to the terms of this Shipping Policy.
- SHIPPING COVERAGE
Grovidex currently ships products to serviceable locations across India through third-party courier and logistics partners.
Delivery availability may vary depending on courier network coverage, serviceability, government restrictions, weather conditions, or operational limitations.
Certain remote, rural, restricted, or difficult-to-service locations may require additional delivery time or may not be serviceable.
- ORDER PROCESSING
Orders are generally processed after successful order confirmation and payment verification, where applicable.
Orders are usually processed within 1–2 business days from the date of order placement.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.
Processing times are estimates only and may vary depending on operational requirements, stock availability, publisher supply timelines, and order volumes.
- SHIPPING CHARGES
Applicable shipping charges, if any, shall be displayed during the checkout process before order confirmation.
Grovidex reserves the right to modify shipping charges at any time without prior notice.
The shipping charges applicable at the time of order placement shall apply to the relevant order.
- ESTIMATED DELIVERY TIMELINES
After dispatch, orders are generally delivered within 3–10 business days depending on:
• Delivery location
• Courier partner performance
• Local serviceability
• Weather conditions
• Public holidays
• Government restrictions
• Operational circumstances
Delivery timelines displayed on the Website are estimates only and should not be treated as guaranteed delivery commitments.
- SHIPPING CONFIRMATION AND TRACKING
Where available, customers may receive shipment confirmation and tracking information through email, SMS, WhatsApp, courier notifications, or other available communication channels.
Tracking updates are generated by third-party logistics partners and may occasionally be delayed or inaccurate.
Grovidex shall not be responsible for temporary tracking update delays beyond its reasonable control.
- CUSTOMER ADDRESS RESPONSIBILITY
Customers are responsible for providing complete, accurate, and deliverable shipping information, including:
• Full name
• Mobile number
• Village / Colony details
• Street address
• Town / City
• State
• PIN Code
Grovidex shall not be responsible for delivery failures, delays, additional shipping charges, re-delivery attempts, returned shipments, or losses resulting from inaccurate, incomplete, or incorrect address information provided by customers.
- DELIVERY ATTEMPTS
Delivery shall be attempted according to the policies of the respective courier partner.
Customers are expected to remain reasonably available to receive deliveries.
If delivery cannot be completed due to customer unavailability, incorrect information, refusal to accept delivery, or repeated failed delivery attempts, the shipment may be returned to Grovidex.
- REFUSED OR UNDELIVERED SHIPMENTS
If a customer refuses delivery of a non-defective order without valid reason, or if a shipment is returned due to incorrect address details, customer unavailability, or repeated failed delivery attempts, Grovidex may deduct applicable shipping, handling, return shipping, and operational expenses from any eligible refund amount.
- PARTIAL SHIPMENTS
Where operationally necessary, Grovidex reserves the right to dispatch products in multiple shipments.
Customers shall not be charged additional shipping fees solely because Grovidex chooses to split an order into multiple shipments.
- DELIVERY DELAYS
While Grovidex makes reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond reasonable operational control, including:
• Natural disasters
• Floods, storms, earthquakes, or pandemics
• Government restrictions
• Transport disruptions
• Courier partner delays
• Public emergencies
• Internet or communication failures
• Force majeure events
Grovidex shall not be liable for delays caused by such circumstances.
- DAMAGED, INCORRECT, OR TAMPERED SHIPMENTS
Customers should inspect packages at the time of delivery.
If a package appears visibly damaged, tampered with, incomplete, or incorrect, customers are encouraged to:
• Record an uninterrupted unboxing video
• Take clear photographs of the package and product
• Contact Grovidex promptly
Claims relating to damaged, incorrect, defective, or materially different products shall be governed by the Return, Refund and Cancellation Policy.
- RISK OF LOSS
Risk of loss or damage may pass to the customer upon successful delivery confirmation by the logistics partner, subject to applicable consumer protection laws.
- SHIPPING POLICY CHANGES
Grovidex reserves the right to update, amend, modify, or replace this Shipping Policy at any time to reflect operational, legal, regulatory, or business changes.
Updated versions shall become effective upon publication on the Website.
- CUSTOMER SUPPORT
For shipping-related queries, customers may contact:
GROVIDEX PRIVATE LIMITED
Email:
contact@grovidex.com
Customer Support:
+91 8092597513
Corporate Address:
GROVIDEX PRIVATE LIMITED
Harpur Parsa
Chapra, Saran – 841219
Bihar, India
- GOVERNING LAW AND JURISDICTION
This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable laws and consumer protection rights, disputes arising under this Shipping Policy shall be subject to the exclusive jurisdiction of competent courts located in Saran, Bihar, India.