Yeh Grovidex ke liye cleaned-up, copy-paste ready Privacy Policy hai. Maine unnecessary risk points remove kiye hain, grievance officer ko generic designation me convert kiya hai, children’s privacy add ki hai, aur company address ko neutral corporate format me rakha hai.
GROVIDEX PRIVACY POLICY
Last Updated: June 6, 2026
Welcome to Grovidex (https://grovidex.com ). This Privacy Policy explains how GROVIDEX PRIVATE LIMITED (“Company”, “We”, “Us”, or “Our”), a company incorporated under the Companies Act, 2013 bearing CIN: U26400BR2026PTC081334, collects, uses, stores, shares, and protects personal information when users access our website or purchase products through our platform.
This Privacy Policy is an electronic record published in accordance with applicable provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
INFORMATION WE COLLECT
We may collect information directly from users when they create an account, place orders, contact customer support, subscribe to updates, or interact with the Website.
A. Personal Information
- Full name
- Delivery address
- Billing address
- Email address
- Mobile phone number
- Account credentials and preferences
B. Sensitive Personal Data or Information (SPDI)
Payment transactions are processed through authorized third-party payment service providers. Grovidex does not directly collect, store, or process customers’ debit card numbers, credit card numbers, CVV details, banking passwords, UPI PINs, or other payment authentication information on its own servers.
C. Automatically Collected Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage activity
- Cookies and session-related data
HOW WE USE YOUR INFORMATION
We may use collected information for the following legitimate business purposes:
- To process and deliver book orders
- To provide customer support and order assistance
- To send order confirmations, invoices, shipment updates, and notifications
- To process refunds, cancellations, and replacements
- To improve website functionality, performance, and user experience
- To prevent fraudulent transactions or misuse of the Website
- To comply with applicable legal or regulatory obligations
- To send promotional communications where permitted under applicable law
SHARING AND DISCLOSURE OF INFORMATION
Grovidex does not sell or rent customer personal information to third parties.
Information may be shared only with authorized service providers and entities including:
- Courier and logistics partners for order delivery
- Payment gateways and payment processors for secure transaction handling
- Technology and operational service providers assisting website operations
- Government authorities, regulators, courts, or law enforcement agencies where disclosure is required under applicable law
All such disclosures are made on a need-to-know basis and subject to reasonable confidentiality and security obligations where applicable.
COOKIES AND TRACKING TECHNOLOGIES
The Website may use cookies and similar technologies to:
- Improve user experience
- Maintain shopping cart functionality
- Analyze website traffic and performance
- Store user preferences
Users may disable cookies through browser settings; however, certain features of the Website may not function properly after disabling cookies.
DATA SECURITY
Grovidex implements reasonable administrative, technical, and operational safeguards intended to protect personal information from unauthorized access, misuse, disclosure, loss, or alteration.
- The Website may use SSL (Secure Socket Layer) encryption for secure data transmission.
- Access to customer information may be restricted to authorized personnel and service providers only.
However, no online system can guarantee absolute security, and users acknowledge inherent internet-related risks.
DATA RETENTION
Personal information may be retained only for as long as reasonably necessary for:
- Order fulfillment
- Customer support
- Legal compliance
- Taxation and accounting obligations
- Fraud prevention and dispute resolution
Thereafter, data may be securely deleted, anonymized, or archived in accordance with applicable laws and operational requirements.
USER RIGHTS
Subject to applicable Indian laws, users may have the right to:
- Access or review their personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent for future communications where applicable
- Request account-related assistance
Withdrawal of consent may affect the ability to access certain services or complete transactions on the Website.
CHILDREN’S PRIVACY
The Website is intended for general audiences. Persons below 18 years of age should access or use the Website only under the supervision and consent of a parent or legal guardian.
Grovidex does not knowingly collect personal information from children in violation of applicable laws. If a parent or guardian believes that a child has provided personal information through the Website without appropriate consent, they may contact us using the details provided in this Privacy Policy. Upon verification, Grovidex shall take reasonable steps to delete such information, subject to applicable legal, regulatory, and record-keeping obligations.
THIRD-PARTY LINKS
The Website may contain links to third-party websites or services. Grovidex is not responsible for the privacy practices, security standards, or content of external websites.
Users are advised to review the privacy policies of third-party platforms independently.
POLICY UPDATES
Grovidex reserves the right to modify, amend, or update this Privacy Policy at any time to reflect:
- Operational changes
- Legal or regulatory updates
- Technological developments
- Changes in Indian data protection requirements
Updated versions shall become effective immediately upon publication on the Website.
STATUTORY GRIEVANCE REDRESSAL MECHANISM
In accordance with applicable provisions of Indian law, GROVIDEX PRIVATE LIMITED has designated a Grievance Officer for handling privacy-related concerns and complaints.
Grievance Officer: Compliance Officer, Grovidex Private Limited
Email Address: contact@grovidex.com
Corporate Address:
GROVIDEX PRIVATE LIMITED
Harpur Parsa
Chapra, Saran – 841219
Bihar, India
Grievance Resolution Timelines:
- Complaints may generally be acknowledged within 48 hours.
- Reasonable efforts shall be made to resolve complaints within 30 days from receipt.
GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of competent courts located in Saran, Bihar, India.